Delivering technical support excellence throughout your organization may seem complex or unattainable, but it doesn't have to be.
SoftLanding's problem and incident management solution can put you back in control by optimizing technical support efficiency so you can improve service response times and focus more easily on priority issues.
Minimize the impact of IT disruptions on your organization
SoftLanding's TURNOVER® Helpdesk solution integrates seamlessly with TURNOVER® Lifecycle Manager, combining mobile-friendly browser-based end user self-service with full-service IT helpdesk for a corporate-wide solution that is underpinned by a single IBM i database. Incidents are prioritized and assigned accordingly, with workflow and escalation assisting and automating the support process to ensure that issues are resolved in a timely manner.
